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QuickArt® Technical Support

/ Register / System Requirements / Using QuickArt / Single-User License / Multi-License /

FAQs:

/ Opening ZIP files in Mac OS 9.2 or earlier / Opening ZIP files in Mac OS X /

/ eBot / Image protection / To find and open an "exe" file / Transparent background on Color image /

/ PCX Problems / MS Publisher / MS Word / MS Office / MS Works / Print Shop / Resizing, etc. /

/ TIFF (.tif) vs. JPEG (jpg) / Opening images from older CDs or Diskettes / Replacement CDs /

/ TIF-LZW compression / Formats compatible with Viking sewing machine /


Support / help: If the information on this page does not answer your technical support question about QuickArt,
send e-mail explaining your question or problem in detail to
support at quickart.com
You must put
your order number (from your receipt or confirmation) in the subject line of your email,
plus include your order number, operating system, and name of QuickArt package you purchased in the message area.


QuickArt TIF, GIF, BMP, PCX and JPG downloads are compressed into ZIP files (Mac & Win).

To unpack ZIP files for Mac OS 9.2 or earlier, download free StuffIt Expander at Aladdin Systems.
Expander is a cross-platform utility to expand (unpack or unzip) almost any file.

Each QuickArt PDF file requires Acrobat Reader (Mac or Win) -- Download free at Adobe.
Reader contains PDF Viewer to view or print ".pdf" files on all major computers.


Register

To take advantage of our update notices and/or technical help, you must be a registered user. Download, print, fill out, and send the User's Report / Registration Form so we can give you the highest level of support possible. Be sure to send the form to our current address: Wheeler Arts, 66 Chestnut Court, Champaign, IL 61822; or fax to 217.359.8716. We appreciate your input and value your comments.


System Requirements

QuickArt packages are formatted for all Macintosh, DOS and Windows 3.x or later.

- These dynamite line images will enhance the look and increase the readability of business publications and personal communications.
- Perfect for all your creative needs... newsletters, ads, logos, labels, catalogs, brochures... any visual piece.
- Black and white images in 300-dpi resolution TIFF, PCX or BMP, easily screened and colorized.
- Color images in 75-dpi resolution, 8-bit indexed GIF, ideal for website applications.
- Color images in 150-dpi high-resolution RGB, JPEG, ideal for many applications.
- Color images in 150-dpi and 300-dpi resolution, RGB, TIFF, ideal for desktop publishing.
- Resizable and compatible with all printers.

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Using (Placing, Importing, Opening) QuickArt

Since QuickArt is clip art and not a stand-alone program, you will need a software program or application that accepts clip art (graphic, image, picture, photo, etc.). We offer support for QuickArt, but not for software programs or applications.

QuickArt is for use in conjunction with page-layout, word-processing, drawing, paint, embroidery, and other programs or applications -- QuarkXPress, InDesign, PageMaker, Publisher, WordPerfect, Word, Works, Photoshop, Printshop, etc. (Products mentioned are property of their owners.)

To place, import, or open QuickArt images:

1. Check the manual or guide accompanying your software program or application to see which formats (TIFF, PCX, BMP, GIF, JPEG, etc.) are required or compatible. Or, contact your technical support representative for that program.

2. Open the software program or application you will be using to create your publication, product, or graphics.

3. Follow the instructions in the user manual or guide with regard to PLACING, IMPORTING or OPENING images.

Please read the QuickArt License Agreement carefully before using (opening or downloading) the software. By using it, you are agreeing to be bound by the terms of the license.

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FAQS

- - - - - eBot - - - - -

Q: I downloaded the package using eBot as suggested, but when I went to pull it up all I would get was a quick glance at a black screen. Then it would revert back to the document file screen. What am I doing wrong?

A: eBot is a download manager available through Digital River when you purchase QuickArt downloads. Customers can select not to use it and perform a standard HTTP download. Please contact Digital River (per your Digital River e-mail Receipt) and re-download the QuickArt package using the standard HTTP option.

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- - - - - Image protection - - - - -

Q: How can I protect QuickArt images I put in my Web pages from being copied or downloaded?

A: There are a number of methods you can apply -- Watermarking, Encryption, Java Scripts, Perl Scripts, etc. For these and other solutions, please visit www.lucidimages.net/copyright.html

- - - - -

Q: I don't have the resources to prevent QuickArt images on my Web site from being copied or downloaded. What do I do now?

A: For written permission on making QuickArt image(s), or portions thereof, available in any Web page as a download or copy option (including "Download Image to Disk" and "Copy Image" within a browser), contact us by email and include the Web site's domain name (URL) for which you are requesting the permission. We will review it and let you know if additional royalties are needed.

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- - - - - To find and open an "exe" file - - - - -

Q: I have downloaded the QuickArt "80HERB4.exe" file to my drive. How do I find where it went?

A: To find "80HERB4.exe" or any file in Windows:

- go to the START button, select FIND, then go to FILES & FOLDERS:
- type in "80HERB4.exe"
- select one of the locations in pop-up box, see if name is listed
- if not there, try another choice in the pop-up box
- go to the "80HERB4.exe" application

Q: How do I open the "80HERB4.exe" file?

A: To open the "80HERB4.exe" or any .exe file in Windows:

1) Locate the "80HERB4.exe" file that you downloaded to your drive and double-click to Open it
2) The screen will turn black and list the image file names as it inflates (unzips) them -- this will happen so fast you may not have time to read the list (or so fast you won't know it's doing anything)
3) Hit "Enter"
4) The unzipped "80HERB4" files should then be in the folder (located on your drive where you've assigned them to go)
5) To find them... go to the START button, select FIND, then go to FILES & FOLDERS and...

a) To find the folder of images:

- type in "80HERB4" name
- select one of the locations in pop-up box, see if name is listed there
- go to the "80HERB4" file that is a folder (not an .exe application), the images should all be there

b) To find an individual image:

- type in its name, such as "Soap01"
- select one of the locations in the pop-up box, see if the image name "Soap01" is listed there
- if not there, try another choice in the pop-up box

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- - - - - Transparent background on Color image - - - - -

Q: I need to layer QuickArt color TIFF images in my brochure so their backgrounds are transparent. How can I get the back image to show through the background of the forward image?

A: RGB and CMYK images and their backgrounds start out as opaque. Create transparent backgrounds in Adobe Photoshop on TIFF or TIF-LZW (RGB or CMYK) color images with Clipping Path by:

1. selecting an area of the image (with the wand tool) you want transparent
2. "inverse" so the image portion is selected
3. in Palette window under "Path" select Make Path, Save Path and give it a name
4. make it a "Clipping Path"
5. save as EPS

Then, place the EPS image in your brochure.

For separations, convert TIFFs from RGB to CMYK first, then make the clipping path and save as EPS.

 

- - - - - Opening ZIP files in Macintosh System 9 (Mac OS 9.2 or earlier) - - - - -

Q: How do I open QuickArt ZIP collections that I downloaded under Mac OS 9.2?

A: First you need to decompress the zipped or stuffed file you downloaded to your hard drive. (If you do not have StuffIt Expander, a free cross-platform utility to unpack or unzip Macintosh ZIP files, download a free copy at Aladdin Systems.) Once StuffIt Expander is installed, then:

1. Double-click your hard drive icon (upper right-hand corner of your screen) to open the root directory.
2. Inside hard drive, double-click the "Applications" folder to open it.
3. Inside Applications folder, double-click the "Utilities" folder to open it.
4. Inside Utilities folder, find "StuffIt Expander", then drag your stuffed QuickArt file on top of its icon.
Note: If you get a message saying there is a later version of StuffIt Expander and do you want to download it, just click the "download later" button.
5. Your QuickArt image files will now be available in a folder on your Mac (where you told StuffIt Expander to save files to -- the default is your desktop).
6. Double-click any QuickArt image file in the folder to launch Photoshop, or open another application and place the images.

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- - - - - Opening ZIP files in Macintosh System X (Mac OS X) - - - - -

Q: How do I open QuickArt ZIP collections I downloaded under Mac OS X?

A: First you need to decompress the zipped or stuffed file you downloaded to your hard drive:

1. Double-click your hard drive icon (upper right-hand corner of your screen) to open the root directory.
2. Inside hard drive, double-click the "Applications" folder to open it.
3. Inside Applications folder, double-click the "Utilities" folder to open it.
4. Inside Utilities folder, find "StuffIt Expander", then drag your stuffed QuickArt file on top of its icon.
Note: If you get a message saying there is a later version of StuffIt Expander and do you want to download it, just click the "download later" button.
5. Your QuickArt image files will now be available in a folder on your Mac (where you told StuffIt Expander to save files to -- the default is your desktop).
Another note: The unstuffed folder may appear so fast you won't realize it, until you click once on your desktop background, and there it is!
6. Double-click any QuickArt image file in the folder to launch Photoshop, or open another application and place the images.

 

- - - - PCX Problems - - - - -

Q: Why am I having problems with PCX images in Windows XP?

A: File formats and converters that are no longer supported by some current versions of Microsoft systems or programs, such as Visio 2003:

1) Corel Clipart format, CMX
2) Encapsulated PostScript, EPS
3) Z-Soft bitmaps PC Paintbrush, PCX
4) Text files, TXT
5) Comma Sep Value, CSV
6) and many more...

So, if you are running Windows XP or later, first check your program's manual to see if a file format is supported. Or, try TIFF (.tif) or JPEG (.jpg) format on current Windows versions.

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- - - - - Microsoft Publisher - - - - -

Q: Is QuickArt compatible with Microsoft Publisher?

A: Yes, QuickArt is compatible with Microsoft Publisher, both Mac and Windows. Microsoft Publisher (95, 97, 98, 2000, 2002, etc.) can import all of these QuickArt formats:

- Black & White, Bitmap (BMP) = .bmp
- Black & White, PC Paintbrush (PCX) = .pcx
- Black & White, Tagged Image Format (TIFF or TIF-LZW compressed) = .tif
- RGB Color, Tagged Image Format (TIFF or TIF-LZW compressed) = .tif
- RGB Color, Picture Format (JPEG or JPG) = .jpg
- 8-bit Color, Graphics Interchange Format (GIF) = .gif

- - - - -

Q: How do I get transparent backgrounds on line art images in Microsoft Publisher (Office 2000)?

A: The process should be very similar to that in Microsoft Word (see those 5 steps below). Please contact Microsoft if you are unable to modify TIFF, PCX or BMP backgrounds in your Publisher.

For help, visit Microsoft Publisher at www.microsoft.com/office/publisher

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- - - - - Microsoft Word - - - - -

Q: How do I insert QuickArt from a CD-ROM into Microsoft Word (and other Microsoft products)?

A: No need to install anything from the CD-ROM onto your hard drive -- Once the CD is in the drive it's ready to use:

1) Put the QuickArt CD-ROM in your CD drive
2) Start up Microsoft Word from your hard drive
3) Open a Microsoft document
4) Once in, go to Insert / Picture / From File
5) Choose your destination (D-drive, etc) that the CD is in
6) Choose a directory containing a format (PCX, TIF, BMP, etc)
7) Choose subject (TRIMS, etc)
8) Choose image (LACE-001, TRIM-102, etc)
9) Click INSERT button

- - - - -

Q: How do I get transparent backgrounds on black and white line art images in Microsoft Word

A: We ran tests with the QuickArt black and white line art TIFF, PCX and BMP images and found the backgrounds were always transparent when imported into PageMaker, QuarkXpress, Photoshop and other non-Microsoft products. For some reason, various Microsoft products bring them in with opaque backgrounds and you have to make them transparent.

To create transparent backgrounds around line art TIFF, PCX or BMP images in Microsoft Word, please try this:

1) Create a Word document
2) Place 1st (bottom) image
- from File ---> Insert ---> Picture
- size to your wishes with handles when you click on image
3) Place 2nd (overlay) image
- from File ---> Insert --> Picture ---> in dialogue box check "[X] Float over Text"
4) In the "Picture Toolbar"
- choose "Set Transparent Color" tool, click in white area of the overlay image
- choose "Text Wrapping" and select "None"
- resize image to your wishes
5) Drag 2nd image on top of 1st image (or you may layer image over text for the same results)

You should be able to repeat this process, giving each layered image a transparent background, letting the bottom images show through. The key seems to be "Set Transparent Color" in the Picture Toolbar.

NOTE: The process should be very similar in Microsoft Publisher.

Microsoft Product Support Services: Customers seeking assisted support from Microsoft can submit incidents at support.microsoft.com/support/webresponse.asp

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- - - - - Microsoft Office - - - - -

Q: Why can't I insert an image in Microsoft Office 95?

A: You may be missing the graphic filter to recognize the file format. See filter lists for Microsoft Office 95 at www.microsoft.com

IN COMPACT INSTALLATION, the graphic filters listed were:
- Tag Image File format Import (TIFF or TIF)
- Windows Bitmap Import (BMP)
- Macintosh PICT Import (PCT)

IN TYPICAL INSTALLATION, the graphic filters listed were:
- Tag Image File Format Import (TIFF or TIF)
- Windows Bitmap Import (BMP)
- DrawPerfect Export
- WordPerfect Graphic Import (WPG)
- Macintosh PICT Import (PCT)
- Windows Metafile Import
- JPEG File Interchange Format Import

See Microsoft Support at www.microsoft.com/support

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- - - - - Microsoft Works - - - - -

Q: How do I insert an image into Microsoft Works?

A: Try this:

1) Once in Works, go to Insert / Picture / From File
2) Choose your destination (drive containing the image)
3) Choose format (PCX, TIFF, TIF or IMG)
4) Choose subject (BIRDS, CATS, etc)
5) Choose image (BIRD-01, DOG-02, etc)
6) Click INSERT button

NOTE: You may be able to find additional tips on the Official Microsoft Works Web site about inserting 3rd party clip art at www.microsoft.com/works

- - - - -

Q: Where can I get support for Microsoft Works Suite 2002?

A: At www.microsoft.com/products/works/support.mspx

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- - - - - Print Shop / Print Shop Deluxe - - - - -

Q: How do I get Print Shop (or Print Shop Deluxe) to recognize an image in PCX format from your QuickArt DELUXE 2 CD?

A: Most versions of Print Shop will not take a PCX, but will accept a TIFF image (as long as it is not TIF-LZW compressed). Choose a TIFF format using Print Shop's instructions on importing or inserting images. Print Shop will also accept a BMP format. (Check the information or notes from Broderbund and see what compatible formats are listed.)

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- - - - - Resizing, Cut off, Duplicates, etc. - - - - -

Q: How do I resize an image and keep it in proportion when resizing?

A: Once inserted, click on the image and use its corner handles to resize. To constrain proportionally, hold down the shift key while resizing.

- - - - -

Q: I have the QuickArt LITE CD. What do I do if an image gets cut off when placed in my paint program?

A: If an image gets cut off and is too big, try placing another image into your paint program. Many of the images on the CD have smaller companion images (looking similar yet not as big).

- - - - -

Q: Some of the subject titles are the same on the Deluxe 1 and Deluxe 2 CD-ROMs. Are there duplicate images on the two CDs?

A: No, the images are different on each volume. Deluxe 1 and Deluxe 2 make ideal individual collections, and together they complement each other as two-volume package.

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- - - - - Formats compatible with Viking sewing machine - - - - -

Q: What QuickArt formats work on the Viking sewing machine?

A: Our PC-Windows TIFF, JPEG, BMP and PCX formats work on Viking machines.

The Husqvarna Viking sewing/embroidery machine (with Color PictureStitch) is compatible with many formats: Bitmap (.bmp), JPEG (.jpg), PCX (.pcx), Photoshop (.psd), Adobe Encapsulated PostScript (.eps), Kodak Photo CD (.pcd), TIFF (.tif), PNG (.png), Windows Metafiles (.wmf) and Enhanced Metafiles (.emf)

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- - - - - TIFF (.tif) vs JPEG (.jpg) - - - - -

Q: What is the difference between TIFF and JPEG? Which format should I use in my brochures?

A: When possible, use TIFFs in your brochures, newsletters and other publications. TIFF (Tag Image File Format) is calibrated for publication output. It is good for placing in page-layout creations that will be printed to paper.

For best quality, the key is to have the TIFF image in high resolution -- dpi (dots per inch) -- such as 150-dpi to 200-dpi when placed at 50% to 100% size, or 300-dpi to 600-dpi when placed at 100% to 200% size. If a 150-dpi image is placed at 50% size, its dot size is reduced and becomes equivalent in resolution as placing a 300-dpi image at 100%.

JPEG and GIF are compressed formats calibrated for Websites. JPEG and GIF take less memory than a TIFF.
JPEG is good for viewing on a monitor -- usually 72-dpi or 75-dpi works best if saved at "highest" quality -- at 100% size.

When a TIFF is converted to a JPEG or GIF, it sometimes looses detail that can't be regained when converted back to TIFF. Many magazines won't accept advertisement files in JPEG or GIF format.

Also, a TIFF file may be saved as a TIFF/LZW (compression option in Photoshop). LZW saves a lot of space yet doesn't sacrifice detail. One downside to LZW is that a few software programs don't print it properly.

On a 4-color publication, the images files would need to be TIFF-CMYK or EPS-Vector to correctly separate colors.

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- - - - - TIF-LZW compression - - - - -

Q: What is LZW?

A: LZW is a "lossless" compressed TIF format, where less information is lost in compression.

QuickArt TIF download images prior to September 1, 2004 were in LZW (lossless compression) format. TIF download images are no longer in LZW format.

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- - - - - Replacement CDs - - - - -

Q: I am left with only the QuickArt cases as the CDs have been lost and I am wondering if it is possible to get replacements.

A: Yes, we do offer replacements for our QuickArt CD-ROMs. Current prices:

If a CD gets damaged within 30 days of receipt, a replacement (to customers who return the sick CD) is furnished for a fee of $10.

If a CD gets damaged after 30 days and before 2 years of receipt, a replacement (to customers who return the sick CD) is furnished for a fee of $20.

If a CD gets lost, a replacement (to customers who supply their registration number) is furnished for a fee of:

$35 for QuickArt DELUXE 1, version 1.5
$30 for QuickArt DELUXE 2, version 1.0
$25 for QuickArt SEWING+, version 1.0
$35 for QuickArt HERBAL+, version 1.0
$40 for QuickArt HERBAL+, version 1.5
$40 for QuickArt GARDEN+, version 1.0

If you would like to purchase replacement CDs, please use the handy printable Order Form and include your registration number, fee and s&h.

Replacements include the CD-ROMs, jewel cases and manuals (pictorial indexes).

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- - - - - Opening images from older CDs or Diskettes - - - - -

Q: We have the Deluxe 1 v.1.0 CD (Deluxe volume 1, version 1.0). I know this is an old CD but... I can't get the images to open on any computer here, they keep telling me that they receive an error or it is the wrong file format. We all have Windows XP and I've tried using Photoshop 5.0, Fireworks MX, Paint Shop Pro 8 and even tried placing an image in a word document. Can you help???

A: Try:
- placing each of the 3 formats (TIFF, IMG, and PCX) from version 1.0 into your programs. Usually, if one format won't open in a program, another format will.
- copying the images onto your hard drive (instead of accessing images from the CD), opening your program, then placing or opening the images thru the program.
- converting the images to another format after copying to hard drive. Some conversion programs can change an image's format without needing to open the image prior to conversion.

Deluxe 1 v.1.0 CD was created in 1992 for use with computer programs in the 1990s. In 2002, it was revised to Deluxe 1 v.1.5 to be more compatible with current and a broader range of Windows programs. Plus, version 1.5 contains more images. details

Q: I have QuickArt HD floppy disks/diskettes from several years ago and now I can't get them to list the image files. What do I do?

A: It may be damaged. Floppy disks can be susceptible to damage from:
- magnetism, mobile phones, computer monitors, electric motors, TVs, speakers
- environmental conditions, heat, cold, moisture, sun light, rapid temperature changes, dust

With regular use, a floppy disk's average life span is roughly 1 year. Seldom-used floppies can have a short life span of around 2 years and should not be trusted as a sole back up. Make sure you regularly copy your data to a hard drive or duplicate disks.

You might want to try a software that rapairs diskettes. Jufsoft has released version 3.81 of BadCopy Pro, a powerful application that allows users to recover damaged or lost data from diskettes --Automatic data recovery tool, restore destroyed data and any type of files on floppy disk or CD-ROM -- Shareware runs under Windows.

Since the CD-ROM drive movement, we discontinued offering QuickArt on floppy disks in 2003, and technical support for them in 2005. However, if you still have your diskettes or registration number, you may return either to receive a special price on CDs:

$35 for QuickArt DELUXE 1, version 1.5
$30 for QuickArt DELUXE 2, version 1.0
$25 for QuickArt SEWING+, version 1.0
$35 for QuickArt HERBAL+, version 1.0
$40 for QuickArt HERBAL+, version 1.5
$40 for QuickArt GARDEN+, version 1.0

Please use the handy printable Order Form and include your registration number (or diskettes), fee and s&h.

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